Shipping & Delivery
Thank you for shopping with ROVA BODY.
We’re committed to getting your order to you as quickly and safely as possible. Please read our shipping information below before placing your order.
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Processing Times
All orders are processed within 1–3 business days.
During product launches, promotional periods or public holidays, processing times may be slightly longer.
Orders are not processed or dispatched on weekends or Australian public holidays.
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Shipping Rates
Australia
- Standard Shipping (3–5 business days): $5.00 AUD
- Express Shipping (1–2 business days): $10.00 AUD
- Free Standard Shipping on all Australian orders over $45 AUD
Shipping charges are calculated at checkout.
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International Shipping
We currently offer international shipping to selected countries.
- Standard International Shipping (3–5 business days): From $20.00 AUD
International shipping costs are calculated at checkout and may vary depending on your destination.
Please note that customers are responsible for any customs duties, taxes or import fees charged by their country.
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Order Tracking
Once your order has been dispatched, you’ll receive a shipping confirmation email.
Where available, tracking information will be included so you can follow your parcel’s journey.
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Incorrect Shipping Information
Please ensure your shipping address is correct before placing your order.
ROVA BODY is not responsible for:
- Incorrect addresses entered during checkout
- Delays caused by inaccurate shipping information
If a parcel is returned to us due to an incorrect address, additional shipping charges will apply before the order can be resent.
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Delivery Delays
Estimated delivery timeframes are provided as a guide only.
While we work with trusted shipping partners, delivery times may occasionally be affected by factors outside our control, including:
- Weather events
- Peak shopping periods
- Australia Post or courier delays
- Customs processing for international orders
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Lost or Stolen Parcels
Once your order has been handed to the shipping carrier, responsibility for delivery rests with the carrier.
If your parcel is lost or delayed, we’ll do our best to assist you in locating it. If your parcel is marked as delivered but cannot be located, we recommend contacting the shipping carrier directly.
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Damaged or Incorrect Orders
If your order arrives damaged, faulty or incorrect, please contact us within 48 hours of delivery.
Please include:
- Your order number
- Photos of the product and packaging
- A brief description of the issue
We’ll review your request and provide a replacement or refund where appropriate in accordance with Australian Consumer Law.
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Wholesale Orders
Shipping for wholesale orders is calculated separately based on:
- Order size
- Parcel weight
- Delivery location
Approved wholesale customers will receive a shipping quote before payment.
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Contact Us
If you have any questions about shipping or delivery, we’d love to help.
Email: rovabeauty@gmail.com
We aim to respond to all enquiries within 1–2 business days.