REFUND POLICY

Returns & Refunds

At ROVA BODY, we take pride in the quality of our products and want you to shop with confidence.

Because our products are cosmetic, skin-contact and hygiene-sensitive, we have a strict Returns & Refunds Policy to protect the safety of all customers.

Please read this policy carefully before placing your order.

1. Returns & Exchanges

For hygiene and safety reasons, we cannot accept returns, exchanges or refunds on products that have been:

Opened
Used
Unsealed
Damaged after delivery due to customer handling

This applies to all ROVA BODY products, including roll-on and squeeze-on body glues.

To ensure customer safety, returned cosmetic products cannot be resold.

2. Change of Mind

We do not offer refunds or exchanges for:

Change of mind
Incorrect product selection
Personal preference
Orders placed in error

Please review all product descriptions carefully before completing your purchase.

3. Damaged, Incorrect or Faulty Items

If your order arrives:

Damaged
Faulty
Incorrect

please contact us within 48 hours of delivery.

To assist with your claim, please provide:

Your order number
Clear photos of the item and packaging
A brief description of the issue

Where appropriate, we will offer a replacement, store credit or refund in accordance with Australian Consumer Law.

4. Australian Consumer Law

Nothing in this policy excludes or limits your rights under the Australian Consumer Law (ACL).

If a product has a major fault or does not meet consumer guarantees under the ACL, you may be entitled to a repair, replacement or refund.

5. Lost, Delayed or Stolen Parcels

Once your order has been dispatched, ROVA BODY is not responsible for:

Delivery delays
Lost parcels
Stolen parcels
Incorrect shipping addresses entered by the customer

If your parcel is delayed or missing, please contact the shipping carrier directly. We will happily assist where possible.

6. Refund Processing

If a refund is approved, it will be issued to the original payment method used at checkout.

Please allow 3–10 business days for the refund to appear in your account, depending on your financial institution.

Shipping charges are non-refundable unless the order was supplied incorrectly or arrived damaged.

7. Order Changes & Cancellations

Once an order has been dispatched, it cannot be cancelled.

If you need to update your order or shipping details, please contact us as soon as possible after placing your order. While we will do our best to assist, changes cannot be guaranteed once processing has begun.

8. Wholesale Orders

All wholesale purchases are considered final sale.

Returns or refunds are only available if products arrive damaged, faulty or incorrect.

Please inspect your order upon delivery and notify us within 48 hours if there are any issues.

9. Contact Us

If you have any questions regarding this policy or need assistance with a return, please contact us.

Email: rovabeauty@gmail.com

Please include: